Telkom Business Mobile Contract Subscriptions

General

The information contained below is relevant to all Post-paid Voice Offerings. The information contained herein is accurate at the time of publishing, and may change without prior notice.

Agreement Validity

Based on the offering chosen by the subscriber, the subscriber shall enter into either a fixed term agreement of 24 months or into a month to month agreement. Where a fixed term agreement is chosen the agreement shall remain valid for the period specified where after the agreement transitions into a month to month agreement.

Carry Over Of Unused Bundle Allocations

Carry over will be permitted for unused bundle allocation associated with the subscription.

Carry over shall permit the subscriber to accumulate a maximum of 6 months worth of unused bundle allocation before the First In First Out rule is applied towards forfeiting the unused bundle allocation.

Carry over shall not be applicable to recurring bundles such as Messaging or Data, and the associated rules for the recurring bundles shall apply.

Carry over shall not be applicable to bonus allocations of Messaging and or Data.

Carry over shall not be applicable to ad-hoc bundles as purchased from time to time.

Renewals

The subscriber shall be eligible to renew the subscription 2 months prior to the contract expiry.

The subscriber may, at the time of requesting the renewal convert or migrate the service to a different service or package, should the subscriber wish to do so.

Upon concluding the renewal, the subscriber shall enter into a new fixed term agreement as per the chosen period specified for the new agreement.

Billing

Subscriptions are billed in advance, on the date as indicated by the subscriber in the Subscriber Agreement Application form.

Usage outside of the bundle allocation(s) (also called out of bundle usage) shall be billed in arrears at the rates associated to the relevant tariff plan.

Usage of Voice or Video calling is billed for using the per-minute or per-second billing principal.
Offerings Schedule – Contract Packages v00.005 2010-11-05

The services rendered to the subscriber up and until the issue of the first bill shall be pro-rated according to the rates of the chosen offering.

Bundle allocation(s) shall become effective on every first (1st) day of the calendar month and shall be valid until the last day of the calendar month.

Unused bundle allocations at the end of the last day of the month, shall be subject to the rules stipulated under Carry Over of unused bundle allocations.

Migrations

Upward Migrations

An upward migration refers to the scenario when the subscriber wishes to move to a package of a higher subscription than the existing package, during the fixed term portion of the agreement.

The subscriber may upward migrate without any penalties at any time during the fixed term agreement.
The subscribers shall retain accumulated bundle allocations when doing an upward migration.

The subscriber shall continue with the existing agreement, and shall not be considered to have entered into a new agreement based on the migration request.

Upward migrations are limited to one instance per calendar month only.

Downward migrations

A downward migration refers to the scenario when the subscriber wishes to move to a package of a lower subscription than the existing package, during the fixed term portion of the agreement.

The Subscriber will be liable to pay a migration fee for a downward migration, which will be determined at the time of requesting the migration.

The Subscriber shall forfeit accumulated bundle allocations when doing a downward migration.

Telkom Mobile shall, as a downward migration fee, recover the difference in handset subsidy between the original and the newly selected packages as well as a R400 incl. VAT administration fee.

The subscriber shall continue with the existing agreement, and shall not be considered to have entered into a new agreement based on the migration request.

Early Terminations

Early terminations refer to scenarios where the subscriber wishes to terminate the agreement prior to the agreement expiry.

The subscriber shall be liable to pay an early termination fee,

The early termination fee will be calculated at the time of requesting the early termination.

Offerings Schedule – Contract Packages v00.005 2010-11-05

Telkom Mobile shall, as an early termination fee, recover the subscription rates for the remainder of the agreement period as well as a R800 incl. VAT administration fee.

Service Conversions

This refers to scenarios where a subscriber wishes to change from:

The post paid account to either a hybrid account or a pre-paid option.

Early termination shall be applicable, but the subscriber shall be permitted to retain the originally assigned mobile number as allocated to, or ported over by Telkom Mobile.

Value Added Services

Post paid subscribers shall be offered a range of non-billable and billable Value Added Services as part of the post paid voice offering.

Non-billable Value Added Services

Non billable Valued Added Services refer to services offered for use by the subscriber at no additional charge. In certain instances i.e. the services marked with *, activation of the service and subsequent usage may attract charges:

Airtime Transfer*

Call Barring

Call Forward*

Call Hold

Call Waiting

Conference Call*

E-mail*

Call Me service

Voicemail*

Billable Value Added Services

Billable Value Added Services refer to services which the subscriber could choose to add to the package to enhance the service experience. These value added services are billed for in advance together with the monthly subscription or on an ad-hoc basis (where applicable).

Data bundles (ad-hoc & recurring)

Caller Line Identification Presentation / Restriction (CLIP/CLIR)*

International Calling

International Roaming

Itemized Billing

Messaging bundles (ad-hoc & recurring)

Please note the following:

• All handsets are subject to stock availability
• Phone colours may vary from picture, please check your unit before leaving the store
• Deals available at selected stores

E & O.E.