Telkom's SmartAccess provides you with a single number solution, which means that your business can be reached by dialling one telephone number, irrespective of the number or geographical locations of your business sites. SmartAccess also has a number of service options to make your business more accessible to your customers, enabling you to take advantage of new marketing opportunities.View SmartAccess linked to Other Service Providers
for Service Options
Worldwide the FreeCall 080 service has been proven as the ideal way to attract new business. Any call made to a FreeCall 080 number is free of charge to the caller; regardless of its location in the country or where it is answered (this excludes calls from cellular phones and other operators). With FreeCall 080, you not only give your customers an added incentive to pick up the phone and call your number, but also show them that you really care by giving them free access to your service.
Note: If the FreeCall number is linked to another service provider, the SmartAccess rate to that provider will apply. (Ported numbers included)View SmartAccess linked to Other Service Providers
Usually people do not think twice when making a local call - this is precisely the reason why the ShareCall 0860service is such a powerful communications tool. The caller is charged the local call rate, regardless of the call location in the country or where it is answered (this excludes calls from cellular phones and other operators). You will not be charged for calls received from within your local calling area, but will only be responsible for the long-distance portion of call charges on national calls, where applicable and for calls that terminate on other service providers. ShareCall 0860 enables your call centres to be centralised - all callers can be treated as "local" customers. The benefit is that you can gather all your experts in one place and provide a more effective service, while saving on overheads and maintaining a perceived local presence.
Note: If the ShareCall number is linked to another service provider, the SmartAccess rate to that provider will apply. (Ported numbers included)View SmartAccess linked to Other Service Providers
The MaxiCall service allows you to utilise your resources more efficiently as the caller pays the full cost of the call to the MaxiCall 0861 number terminating on a Telkom Landline. The called party will be liable for call costs terminating on other service providers. The call is charged at a fixed rate, irrespective of the distance of the call (this excludes calls from cellular phones and other operators). This service is ideal for telemarketing since it discourages responses from people who are not serious about doing business with you.
Note: If the MaxiCall number is linked to another service provider, the SmartAccess rate to that provider will apply. The subscriber will be responsible for call charges to other service providers. (Ported numbers included)View SmartAccess linked to Other Service Providers
We know that each business has unique, yet varying needs. Because of these different needs the SmartAccess service offers our customers feature options that can be customised to best suit your individual business requirements.
Is a standard feature that allows you to route incoming calls to different destinations according to the province the call originated from (excluding calls from cellular telephones). By implementing this feature the calls can be routed to the nearest branch - resulting in call cost savings. For example calls received from Gauteng can be routed to the Johannesburg office, while calls originating from Kwa-Zulu Natal can be routed to the Durban office.
Allows you to distribute your calls to different destinations depending on the time of day and/or the day of the week. This service is suitable for businesses that operate between Mondays and Fridays from 08:00 to 17:00 when calls can be directed to a specific number during this period. However, during weekends and after-hours the calls can be re-directed to another destination.
Enables you to distribute your calls to a different destination of your choice on specific days of the year, for example Public Holidays such as Christmas and New Year's Day.
Allows you to divert calls to an alternate answering point when you are unable to take the call or if the line is busy. This means that every call will get a second attempt to be answered if the intended destination is busy, or if there is no reply from the number dialled.
Enables you to route your incoming calls to different destinations based on the magisterial district or exchange where the calls originated. This feature is particularly suitable if you have multiple business sites within the same geographical area. Calls can be routed to the nearest site/branch thereby ensuring savings on call costs.
Enables you to split your incoming traffic between different locations by distributing pre-determined percentages of your calls amongst the various destinations. For example 40% of calls received can be routed to one branch and 60% to another.
Makes it possible for you to control access to your service by allowing calls from certain areas only, or from specific numbers only, to reach you.
Provides you with itemised call information on your FreeCall 080 and ShareCall 0860 calls (excluding local calls).
SmartAccess also provides standard announcements.
For more information and activation of announcements contact the SmartAccess Service Activation Centre on 08000 SMART (76278).
Choice of Standard Announcements:
Is ideal for closed user groups. This feature allows the SmartAccess customer to specify which numbers (landline and cellular) are allowed to access their SmartAccess service. It ensures that no "unwanted" calls are received.
Enables you to manage certain SmartAccess features remotely from any phone. You will have access to the following features: Re-routing on Busy, Re-routing on No-reply, Follow-me and the Caller PIN. If your phone service is down or busy at one of your sites, this will not have a negative effect on your business operations or customer relations since the call can be seamlessly re-routed to another landline. The Admin Feature is particularly useful in the case of a disaster situation - it's your business' built-in protection.
Please note that numbers starting with 08, 09, 07 etc... cannot be entered as destination numbers.
To configure these non-geographic numbers into the Admin feature please contact the SmartAccess Service Activation Centre on 08000 SMART (76278)View detailed Admin feature Guide
Makes it possible to restrict your FreeCall 080 service by means of PIN (the service is only available to FreeCall 080 customers).
SmartAccess Call Reports will provide you additional information on the calls that you receive on your SmartAccess number. Two reports are available i.e.
The SmartAccess Call Detail report contains call details of the successful ShareCall 0860 (local calls) and MaxiCall 0861 phone calls you have received. Since you are not being charged for these calls they do not appear on your SmartAccess invoice but on the invoice of the caller.
So how can you determine the impact of your advertising- It's easy; the SmartAccess Call Detail report will enable you to pinpoint customer response and geographical activity.
For a complete and comprehensive report on your SmartAccess number and its performance, the Call Management report is all the information that you need.
The report contains summarised call information on all calls made to your SmartAccess number. Typical information that will be contained in these reports is:
The information obtained from the reports can be used for strategic decision making regarding resource utilisation, it can also assist with determining productivity and profitability ratios.
For your convenience these reports will be available on the Telkom Ease-e-Bill website. Once you have ordered them via the IN Service Activation Centre at 08000 SMART (76278) and you have registered as an Ease-e-Bill user you will be able to access these.
You can register on-line as an Ease-e-Bill user at View Ease-e-Bill
The Auto Attendant, hosted in the Telkom network, enables small to large businesses to distribute calls according to their unique requirements, without having to purchase additional expensive equipment.
The SmartAccess Auto Attendant features a multi-level menu driven service, which enables you to have your SmartAccess calls routed to multiple telephone numbers based on the input of the caller. When the caller dials your SmartAccess number the Auto Attendant will answer the call and offer the caller options to select from. The caller will be routed to the intended destination efficiently and accurately.
Refer to the Auto Attendant User Guide for more information. View Auto Attendant User Guide.
FreeCall 080, ShareCall 0860 and MaxiCall 0861 telephone numbers consist of ten digits and always begin with the codes 080, 0860, or 0861. The combination of digits following the prefix creates your own unique number.
The number may be computer-generated, or you could choose your own Golden Number, provided that such a number has not already been reserved or allocated.
Golden Numbers have become extremely popular as many companies choose their own easy-to-remember numbers to make themselves memorable. SmartAccess also supports Alfa-dialling, which means that you can choose a number that spells your company's name or product brand name when translated into Alpha-codes e.g. 0800 TELKOM.
You can use SmartAccess together with your existing telephone line(s), or alternatively a separate line can be dedicated to receiving these calls. The service can operate on both standard telephone and ISDN lines and can interface on single-line access or PBX systems.
You can now also link your SmartAcess number to another service provider. SmartAccess call rates to that service provider will apply.
Since the SmartAccess service is designed to be flexible, while offering a multitude of features, you can have your SmartAccess service configured to meet your unique business requirements. Should you wish to configure a customised SmartAccess service, the following information is required:
You will be required to state the specific areas from where calls can be made to your SmartAccess service. It could include the following:
This routing option is recommended only if the other routing options are inadequate. This feature would be used if, for example, a customer has multiple branches in a certain geographical area to which calls are made.View magisterial districts and exchanges.
Calls from cellular networks cannot be associated with the exact location of the mobile caller. These calls are routed based on where it enters Telkom's network.
Telkom's Primary levels are:
(The codes displayed next to the regions refer to the dial codes.)
Please note that Telkom has no control over the routing philosophy of the mobile operators and can simply route calls based on where it enters the Telkom network.
With FreeCall 080 and ShareCall 0860, subscribers are charged the SmartAccess long-distance call rates for cellular calls they receive on the SmartAccess numbers (refer to the cost page for more details on call rates).
To save on call costs the LimitCall feature can be used to block cellular calls. In this case the mobile caller can be advised, through an announcement, to dial from a landline.
To have access to the PercentageCall feature, where the same geographical area is served by more than one branch, we will need to know the percentage of calls that need to be routed to each of your listed branches/destinations. The percentages should be indicated in multiples of 10 or 5 with a maximum of ten being allowed for any area served.
You can have your incoming calls distributed to different destinations depending on the time of the day and/or the day of the week. It is important to indicate if you want your SmartAccess calls to be treated differently on specific days, for example public holidays or if the office is closed between Christmas and New Year.
You will also have to indicate (for each branch or site listed) the telephone numbers you would like calls to be routed to. You can also specify an alternative telephone number for each of these branches/sites should the first destination number be busy or if a call is not answered within 17 seconds.
Cellular numbers and other operator numbers are allowed as destination numbers for SmartAccess calls. However the SmartAccess subscriber will be liable for the call cost to the other operator, on either FreeCall, ShareCall or MaxiCall option. (Ported numbers included).
Calls from a Telkom landline can also be routed to a cellular number and other operator number using the Telkom ForwardCall feature. Telkom ForwardCall can be ordered from 10217.
SmartAccess offers you one contact number irrespective of the number or geographical location of your business sites. This offers you the flexibility to grow or move your business without ever having to change your contact number, subject to the availability of the number and as permitted by the Independent Communications Authority of South Africa (ICASA) from time to time.
Intelligent Call Forwarding (ICF) is a business solution that enables you to forward incoming calls on your ISDN Primary Rate lines to an alternate destination/s with Conditional and or Unconditional call forwarding.
Telkom's International FreeCall (ITF) enables your international customers to phone your company in South Africa, free of charge, by simply dialing a FreeCall number unique to their country.
Welcome to ISDN (Integrated Service Digital Network) - one of the most extensively used digital communication tools in the world today.