1. Why is Telkom offering HomeSMS?
Although mobile SMS has been around for quite a while, the Fixed Line SMS service is relatively new from both a technology and commercial perspective. Telkom would like to take this opportunity to assess the prospect for Fixed Line SMS services in the local market.
2. Is there any limit to the amount of messages I can send?
No, there is no specific limit but Telkom reserves the right to introduce limitations at its own discretion.
3. I cannot send or receive any SMS text messages. Why?
4. How do I know that I've received a new text message?
SMS compatible telephones work in much the same way as mobile cellular telephones. Most telephones will give a short ring and then a message alert tone indicating that a new message has arrived. The telephone display will also indicate that a new message has arrived.
5. I cannot send or receive messages to a particular mobile telephone. Why?
Verify if the mobile network supports SMS text messages to Telkom.
6. Do I have to subscribe to IdentiCall to send and receive text messages?
Calling Line Identification or CLI is a compulsory requirement for the SMS service. The Telkom CLI service is marketed as IdentiCall. Without it the SMS phoned will not function correctly. The SMS phone makes use of the IdentiCall service to determine whether an incoming call is a normal voice call or an SMS text message. Incoming voice calls will operate as normal, but new SMS messages will be delivered to the phone as a new message, which can be accessed and read by using the phones menu functions.
7. Why can I not restrict or hide my number when sending an SMS?
SMS overrides all IdentiCall restriction or CLIR i.e. recipients will always see the sender's details, unlike for voice calls.
8. I have multiple phones connected to the same line. Why do I see a 08810919690X number on the CLI of my non-SMS compatible phones?
When receiving a text message on a SMS compatible telephone, the CLI from the Short Message Centre will be recorded on all the non-SMS capable devices/ telephones that are CLI capable and that are connected in parallel on the same line as the SMS telephone. The numbers recorded by these telephones will be 088109196900, 088109196910 to 088109196990. Note that all telephones installed in parallel with the SMS capable telephone will ring until the SMS phone answers and takes delivery of the SMS text message. This will be one short ring burst only. Thereafter the SMS compatible telephone will provide an audible warning indicating the arrival of a new message.
9. How do I know if my text message has been delivered?
It is possible to receive delivery reports for SMS messages that are sent via the Home SMS service. This indicates whether a message has been successfully delivered to the recipient. Delivery Notification is switched off by default. If a message cannot be delivered at first (to either a Telkom or a mobile number) several retry attempts will be made over a given period. This may extend over several days. Only then will a Delivery Report be generated.
10. Why can I not send an SMS to an International number or any e-mail address?
This is not supported by our technology.
11. Voice SMS Will the Voice SMS service be able to translate any language I use?
No, only the English language is supported at present due to the complexity of the technology. Other languages may be introduced in the future.
12. What about "SMS language" (abbreviations)?
The Voice SMS service is a best effort translation. This means that while it does recognise some SMS abbreviations and emoticons currently in accepted use, accurate translation cannot be guaranteed. In order to have Voice SMS messages accurately translated and delivered, it is best to keep messages simple and use widely accepted abbreviations or smiley's. Examples of common SMS abbreviations: GR8 = Great; SYS = See you Soon; BTW = By the way
13. What are "Emoticons" and "Smiley's"?
They are alphanumeric graphics that are widely used in electronic text communication to convey emotions. Some common examples are:
14. Can I receive Voice SMS from mobile phones?
Yes, so long as the mobile network you are using allows SMS message to be sent to the Telkom network.
15. Can I send a voice message to be delivered as SMS text?
It is not possible to have voice messages converted to text.
16. What if I no longer wish to receive any Voice SMS messages?
You can choose to block all Voice SMS deliveries to your telephone. Call Telkom on 10219 to have this option activated.
17. What is an SMS compatible telephone?
These telephones have a built in SMS and CLI (Calling Line Identification) facilities. They operate similar to mobile phones with built in phone address books, and Inboxes and Outboxes for storing text messages.
18. Where can I get a new SMS compatible phone?
All Telkom direct shops stock SMS compatible telephone equipments. You may also purchase SMS telephones from leading retailers.
19. Will any SMS compatible phone work?
Any telephone bought from a legitimate supplier (i.e. ICASA approved) should work. You must ensure that the phone is programmed to send and receive SMS text messages. The Telkom Message Centre numbers must be correctly programmed in the SEND and RECEIVE fields of the telephone. Consult your specific telephone manual for more details.
The number for Sending is: 1091969
The number for Receiving is: 0881091969
20. How do I set up my mailbox number?
Refer to your telephone manual.
21. I receive text messages on my phone but they do not arrive in my personal mailbox. Why?
The sender must append your telephone number with your mailbox number e.g. 012 311 1234X, where X is your mailbox.
22. How does SMS work with my BlockCall and BlockCall Plus service?
BlockCall and BlockCall Plus will restrict all SMS messages when barring category 1 is activated. Note that although this category only allows local Telkom voice calls (and not national or mobile calls) you can still send SMS text messages to national Telkom numbers and mobile numbers.
Scenario 1: A sends SMS text message to B (registered for SMS) and forwards to C (fixed line). If C does have an SMS compatible phone the message will be delivered as text. If C does not have an SMS compatible phone the message will not be delivered.
Scenario 2: A sends SMS text message to B (not registered for SMS) and forwards to C (fixed line). The message will be delivered as voice SMS.
Scenario 3: A sends SMS text message to B (registered for SMS) and forwards to C (mobile).The message will not be delivered.
Scenario 4: A sends SMS text message to B (not registered for SMS) and forwards to C (mobile). The message will be delivered as voice SMS.