Value-Added Services > Mobile

SelfCare Portal

Product overview

SelfCare Portal is a Telkom Business Mobile portal which allows network administrators to configure and administer the company’s mobile services. A secure login (web-based) access portal enables the execution of various general account activities and product specific actions.

The Administrator of the company is able to manage the company’s group products, which include:

• Adding and removing members to a Closed User Group
• Adding and removing members on a company APN
• Allocating resources to members of a Shared Bundle

The Administrator can also log and query support tickets, which include the following:

• Log a fault
• Query a fault
• Log a dispute
• Query a dispute
• Blacklist (device or SIM)