Product overview
SelfCare Portal is a Telkom Business Mobile portal which
allows network administrators to configure
and administer the company’s mobile
services. A secure login (web-based)
access portal enables the execution of
various general account activities and
product specific actions.
The SelfCare service matrix will enable
the enterprise client to manage mobile
telecommunication spend via the following:
Profiled user access
- Up to 4 distinct access profiles allowing for
greater control, management and flexibility.
- Profiles and functionalities are:
- Administrator – this user has total control of
all services currently in use by the corporate.
- Financial Manager – Reporting and
monitoring is of utmost importance for
corporate customers and this user therefore
has the ability to view mobile spend and usage
across the employees within that organisation.
- Manager – control and monitoring of
individual cost centre expenditure ensures
users have the relevant tools to conduct
business. A manager is able to view service
usage for all subordinates.
- End User – the service user will be able to
view detailed, itemised usage, monitor
individual spend and request for additional
services to be approved by higher profile users.
General activity types
- Add/edit/delete services – this is based on user
access profiles
- Log and query support tickets
- View reports based on user profile for
consolidated view/group view/Top50 numbers
dialled, etc
- Product specific action types for mobile shared
products
- Sharing resources (voice minutes, internet data,
messaging) from a shared bundle across
multiple users
- Removing and adding users to a Business Voice
Closed User Group.
- Managing user access to Business Data APNs
- Managing Billing Hierarchies
- Configuration and maintenance of Split Billing
arrangements
Benefits
- Manage business related mobile spend effectively
across the spectrum of employees
- Improved budgeting/forecasting of company's
mobile communications spend as budgets can be
clearly allocated per individual/group or territory
and managed through reporting tools
- Retain control over month-on-month usage of
voice, data and messaging platforms
- Manage the sharing of airtime value to prepaid
subscribers
- Analysis of activity – identify high growth
opportunities across product type/customer
industry type etc.
- Tariff Analyser – Ability to track average mobile
spend and choose alternative product offerings
and services to leverage the optimum product
portfolio to meet the company’s requirements
